What emotions are associated with organizational change?
Please I need good and quality answers. Also please I want good citation, good in text citation and good references. I want it in APA format. Please the professor uses turnit in so free from plagiarism. Also, please I want good, quality, APA format, good citation and references. Please I need good and quality answers. Also please I want good citation, good in text citation and good references. I want it in APA format. Please the professor uses turnit in so free from plagiarism. Also, please I want good, quality, APA format, good citation and references.
In responding to the learning activities, please be sure to use the course material using in-text citations and a reference list to cite the source(s) used. Remember, an in-text citation cannot exist without having a corresponding reference list and a reference list cannot exist without having a corresponding in-text citation. Use of the course material using in-text citations and a reference list is always expected in the learning activities and good practice for the assignments in the course
HRMN 367 7980 Organizational Culture
Piderit (2000) believes that the definition of the term resistance must incorporate a much broader scope. She states that “a review of past empirical research reveals three different emphases in conceptualizations of resistance: as a cognitive state, as an emotional state, and as a behavior” (p. 784).
What is your understanding of these three types of resistance? Can you give examples?
Respond to two colleagues.
In what ways have you been through a personal culture change?
How would you go about changing the culture of your current organization?
What emotions are associated with organizational change?
MRKT 412 7980 Marketing Research
This is a sample of some data from a market research report. This clinic is situated in a medium to high socioeconomic neighborhood.
There are four doctors in the clinic, two nurses and two administrative assistants. The administrative assistants schedule appointments and take care of checking in patients. The clinic uses text messaging to remind patients of their appointments and to follow up on any questions. The nurses convey any questions to the doctors and will report back to the administrative assistants on what to tell the patient.
The research question was:
How satisfied are patients with our clinic and what can we do to improve?
Here is a part of the collected data:
Very satisfied Indifferent Not satisfied
How satisfied are you with the technology used to communicate with patients? 42 30 22
How satisfied are you with the ease of scheduling an appointment? 36 22 42
How satisfied are you with the attention given to you by your doctor? 78 9 13
How satisfied are you with the reception when you arrive and the ease of checking in? 32 17 51
How satisfied are you with the facilities (cleanliness, comfort)? 81 11 8
How satisfied are you with the cost of our services? 70 12 18
Based on this information, what are some of the conclusions you can draw?
How would you rate satisfaction? Can you give it a number? How did you calculate a number for the rate of satisfaction?
What would you suggest needs improvement? What is the data that supports this? Give suggestions for improvement.
(There is no wrong or right answer – but try to justify your conclusions based on the data presented)
MRKT 475 7980 Fundamentals of Sales Management
1. Read the mini-case study: The Speedy Sale
2. Discuss the following with your classmates (You do not need to address each and every point, but use these in your evaluation of the situation).
A. What are the Ethical Issues?
What is the seller’s duty to inform the buyer of all conditions of the sale?
Is it fair for a seller to make promises to a buyer that he can’t keep?
Does a salesperson have a responsibility to his superior to make a sale, even if it might mean compromising his own ethics?
To whom is the salesperson’s primary responsibility: the customer, himself, his manager, or the company?
What sales practices are necessary for building trust and long-term relationships with customers?
To what degree should the sales manager demonstrate the ethical conduct she requires in her sales force through her own actions?
B. What Are the Possible Alternatives?
C. What Are the Ethics of the Alternatives?
D. What Actions Should Be Taken?
What actions should Sam take?
Which alternative would you choose if you were in his position? Why would you make that choice?
If you were in this situation, what would you do?
The Speedy Case
The Speedy Sale Topic: Unethical Sales Presentation Techniques Characters: Sam, Consumer electronics salesperson for an outlet of a major discount store Bernie, Sam’s customer for a color television set Michelle, Sales manager for the consumer electronics department at the discount outlet Bernie is very interested in buying a color television. He tells Sam, the salesperson in the discount store where he feels he can get the best buy, that his old color TV recently died and he really misses seeing his favorite shows. The sooner he can buy and get a new TV delivered, the better, he explains. Sam knows that the particular model which Bernie seems to prefer by far to the others will go on sale for 15 percent off in three and a half weeks. However, he assumes that Bernie is not willing to wait that long and might look elsewhere. Also, Sam will not make as much commission on the reduced price. Therefore, he reasons that it would make little sense to inform Bernie of the pending sale. When Sam tells Bernie that the TV set he is interested in is currently out of stock and will not be in for another week, Beanie is dearly disgruntled. Fearing losing the sale, Sam goes out to the back room to ask his sales manager, Michelle, if anything can be done to speed up delivery. Michelle says that this would be impossible, and she suggests that Sam could tell Bernie that the store can get the set within 24 hours and simply sell him the demonstration model. Michelle explains that the demo is in as-new condition and Bernie will never know the difference. Sam feels that selling the demonstration model to Bernie wouldn’t be on the level. Knowing that it will take five working days to have a new set delivered to the store, Sam thinks of a different sales strategy–tell Bernie he can get a set to him in two days, then call Bernie tomorrow to say it will be sometime next week due to a flood of orders at the factory. Sam wonders how he can lock in the sale today. Author: Geoffrey P. Lantos, Associate Professor of Marketing, Stonehill College.